Here you will find the answers to the most common questions that we have received.

Q. How may I order and make a payment?

A. If you'd like to order items, please follow the steps below,
 (1) go to the product page that you want to order, and click "ADD TO CART" button
 (2) click "Check out with Paypal" button,
 and complete the payment in the Paypal page which automatically shows.
 or
 (2') click "PROCEED TO CHECKOUT" button,
 clock "Register an account" to input some necessary items (your name, address and so on),
 and complete the payment in the Paypal page which automatically shows.

Q. Do you offer any finance options on your more expensive knives?
A. Regarding the payment option, please refer to the following page,
 You can ask the issue with Paypal or your Credit Card company for payment in installments or revolving credit payment if necessary.
 We can not touch them due to the security of your monetary account.

Q. Why won't my payment go through? / Why wasn't my order accepted? 
Why was my credit card denied?
A. It's possible that the payment you're referring to has been stopped by Paypal's internal security system. To provide one of the safest online payment services our internal security system reviews every payment before it's approved.

Q. How much is the shipping cost? or Could you please tell me the total cost(price) including item price and shipping fees?
A.We ship free of charge worldwide, all orders are free of charge.

Q. Can you ship items to my country?
A. Yes, most of countries in the world is likely to be available for our shipment.

Q. How much would Custom Duties (Import Tax), GST (Goods & Services Tax), and VAT (Value-Added-Tax) cost?
A. Global tax exemption, if the package needs to pay tax, you need to pay the tax first, and then provide payment receipt to our customers for reimbursement.

Q. Is it possible to order a product that is not listed on the web site?
A. We do our best to meet any wishes that customers may have, so please contact us and ask any questions.

Q. Why do prices change? What happens if the price changes after my purchase?
A. Prices fluctuate due to various factors, including market demand, supply, raw material costs, currency exchange rates, and other economic conditions. These factors may cause prices to rise or decline over time. If the price declines after your purchase, the price at the time of purchase remains final, and we are unable to offer refunds for price differences. Similarly, if the price increases after your purchase, no additional payment will be required. This policy ensures fairness and consistency for all customers.

Q. Whether is the knife ready to use straight away or needed to be sharpened by myself?
A. Normally, a obtuse angle finishing at the blade edge by a machine in manufacturers (called "standard blade finishing (sharpening)") is applied to most of the knives that are stocked and displayed in the store.
It is thought enough for general use, because manufacturers apply the standard finishing for various possible application.
(Regarding some high-end knives, the edge of the blade has to be hand-finished one by one after receiving your order before shipment. That is stated in the description in the item page.)

Professional chefs often apply a hand-finishing  (fine-grinding by hand) to the blades by themselves just after they buy the knives.
If the chefs would like to cut just soft ingredients, acute (sharper) angle at the edge would be great to stimulate its cutting performance.
On the other hand, if they have to cut hard ingredients, obtuse angle at the edge must be good to prevent the edge from easy chips.
Some professionals make their knives easier to use through such a self-finishing customization as semi-single edged, semi-double edged (like 70:30) or as special edged with different edge angles from the point to point.  

Q. Is there an insurance or an purchase protection for kitchen knives ?
A. Yes, the insurance for delivery is added to your parcel as shown here. And Paypal Purchase Protection will support you. Please set your heart at rest.

Q. Is there a lifetime warranty for kitchen knives ?
A. Please feel secure about the condition of your blade!  We're fully confident of the condition and quality of the item you ordered. In case that there were any serious problem in delivery delay, lost and initial manufacturing defect, please feel free to contact us within 14 days after the item reach you. We're pleased to closely support you to find a better solution as much as we can.
Anyway, we'd appreciate it if you could make sure not to drop the knife onto the floor and not to chop something hard like bones and frozen food (of course including hard bones in the meat). We're afriad that we can't be responsible for these happenings.
If you have to cut such a hard thing, it is better to use a special knife for cutting bones and frozen food.