Frequently Asked Questions

Q. How do I place an order and make a payment?
A. To complete your purchase, please follow these steps:

1. Go to the product page and click "ADD TO CART".

2. Click "Check out with PayPal" to proceed with payment.
   Alternatively:
   2'. Click "PROCEED TO CHECKOUT", register an account (providing your name, address, etc.), and complete payment via PayPal.

Q. Do you offer installment payment options?
A. We do not directly provide installment plans. For flexible payment arrangements, please consult your credit card company or PayPal, as we cannot access your financial accounts for security reasons.

Q. Why was my payment declined? / Why wasn’t my order accepted?
A. This may occur if PayPal’s security system flags the transaction. To ensure safe online payments, every transaction is reviewed before approval. Please try again later or use an alternative payment method.

Q. How much is the shipping cost? Can you tell me the total price including fees?
A. We offer free worldwide shipping on all orders.

Q. Do you ship to my country?
A. Yes, we deliver to most countries worldwide. Enter your address at checkout to confirm availability.

Q. Who is responsible for customs duties, GST, or VAT?
A. We practice a tax-free policy: If any import taxes are charged, please pay them first and provide the receipt for a full reimbursement from us.

Q. Can I order a product not listed on your website?
A. We strive to accommodate special requests! Please contact our customer service with details, and we’ll do our best to assist.

Q. Why do prices change? Can I get a refund if the price drops after I buy?
A. Prices may fluctuate due to market demand, material costs, or currency rates. To ensure fairness, we do not adjust prices or issue refunds for differences after purchase.

Q. Are the clothes ready to wear, or do they require adjustments?
A. Our garments undergo quality checks and pressing before shipment and are ready to wear. For premium collections (as noted on the product page), special fabrics or construction may require professional care before first use.

Many fashion enthusiasts tailor garments for a personalized fit (e.g., hemming, taking in seams). Adjustments can enhance comfort and style but are optional based on your preference.

Q. Is there insurance or purchase protection for clothing?
A. Yes! All orders include shipping insurance and are covered by PayPal’s Purchase Protection for a secure shopping experience.

Q. Do your products come with a warranty?
A. We stand by the quality of our items. If you receive a defective product or experience shipping issues, contact us within 14 days of delivery for support.

Please note: Damage from improper care (e.g., incorrect washing, exposure to sharp objects) is not covered. We recommend following care instructions and using professional cleaning for delicate fabrics.